Complaints procedure
At Student Health we aim to ensure that everyone鈥檚 health concerns are dealt with appropriately and with respect.
If you do have a complaint about any aspect of the care you received, the appropriate procedure is as follows:
- Email studenthealthservicecomplaints@waikato.ac.nz
- Read the Student Health Service Complaints Procedure (PDF)
- Read the Student Health Service Complaints Policy (PDF)
Your complaint will be handled with absolute confidence according to the Student Health Complaints Policy.
The (the Advocacy Service) offers free, independent and confidential advice and support to help you resolve issues with health and disability services.
For complaints not related to health care services, please read Make a complaint info.